Delete your account

1. From the app

In the Stronnect app for iPhone or Android: Menu › Settings › Delete my account, then confirm. Your account is closed straight away (you can no longer sign in, and you are signed out on your phones) and it is fully deleted after 30 days. If you change your mind before then, email us at support@stronnect.com from your account’s email address and we will restore it.

2. By email

Email support@stronnect.com from your account’s email address with the subject “Delete my account”. If you can’t write from that address, we will ask you to confirm it is you. We do it within 30 days at most and let you know when it is done.

3. What is deleted

• Your account and your access.
• Your plan, your questionnaire answers, your workouts, sets, runs and routes, your weight and your meals.
• Your conversations with the Coach, the photos you sent it, your meal photos and your profile photo.
• Your preferences, your notifications and the phones registered to receive them.

4. What is kept

• Payment records (order, amount and the email used for the purchase), because the law requires us to keep them for the tax retention periods.
• App error logs, without your user or your email (anonymised), so we can fix bugs.
• Apple Health or Health Connect data stays on your phone: workouts the app saved there are deleted from Health or Health Connect.

5. Your subscription

If you subscribed on the website, when you delete your account we cancel your subscription at that moment and you won’t be charged again (if you recover your account within those 30 days, you will need to subscribe again). If you subscribed in the app, Apple or Google don’t let us cancel it for you: cancel it in the subscription settings of your Apple or Google account, before or after deleting your account.