Help
The questions we get asked most. If yours isn’t here, write to us at support@stronnect.com.
Cancelling your subscription
- iPhone: Settings › your name › Subscriptions › Stronnect › Cancel Subscription.
- Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Stronnect › Cancel.
- Web: from your account on stronnect.com.
You keep access until the end of the period you’ve paid for.
The free trial
If the offer includes it, the first 7 days are free, once per person. If you cancel before they end, you won’t be charged anything. During the trial the Coach answers up to 3 messages a day.
I’ve changed phones or can’t see my subscription
Sign in with the same account. If you subscribed from the app, tap “Restore purchases” on the subscription screen: the store confirms your subscription to us and you get access again.
The Coach and artificial intelligence
The Coach uses an OpenAI model to reply to you. We ask for your permission before the first message; you can withdraw it in Account. Without it, the Coach only does the basics. Its replies are general guidance, not medical advice.
Notifications
Choose which notifications you want in the app’s notification settings, or turn them off in your phone’s settings. We never send you more than two routine notifications a day, and by default none between 22:00 and 8:00.
Health, Health Connect and GPS
With your permission, the app reads your runs and bike rides and saves your workouts there. GPS only works while you have a run or bike ride in progress. You can remove the permissions whenever you like in your phone’s settings.
Deleting your account
From the app (Menu › Settings › Delete my account) or by email. From the app, your account is closed straight away and fully deleted after 30 days. It’s all explained at stronnect.com/en/delete-account.